Refunds Refund, Cancellation & Rescheduling Policy
When you can cancel or change a consultation or a puja, when you are refunded in full, and how refunds are paid.
Draft awaiting legal review. This policy describes how Vedic Divine Wisdom works today. Highlighted items are details still to be added.
On this page
In short
- 1Online payment is not live yet, so nothing has been charged for requests sent through this website. This policy applies once you have paid.
- 2If we cannot answer your question, or have to cancel a puja and you cannot take another date, you are refunded in full.
- 3Once a written reply has been sent or a puja has been performed, the work is complete and is not refundable.
Online payment is handled by Razorpay. Where it isn't available for your currency yet, sending a request doesn't charge you anything, and you can withdraw it by writing to us.
Written consultations
- Before your Vedic consultant starts work
- You can cancel for a full refund cancellation window, for example before work begins. You can also change your questions or details at this stage by writing to us.
- After work has started
- Whether a partial refund applies once a Vedic consultant has started, and how much.
- After your reply is sent
- The consultation is complete and is not refundable. If something in the reply is unclear, use your follow-up question, included within 14 days.
- If we cannot answer
- If we cannot answer your question from the details available, or we decline it, you receive a full refund.
Written consultations are not live appointments, so there is nothing to reschedule. If you need more time to send a detail, such as a corrected birth time, tell us and we will wait for it before starting.
Pujas on your behalf
- Cancelling
- You can cancel for a full refund cancellation deadline for pujas, for example before preparations begin.
- Rescheduling
- You can ask to move your puja to another muhurta with notice period for moving a puja notice, subject to availability.
- If we need to move it
- If we must move a puja for a reason beyond our control, we will offer you another muhurta, or a full refund if it does not suit you.
- After the puja
- Once the puja has been performed and the sankalp taken, it is complete and cannot be refunded.
Puja essentials
If an item arrives damaged, faulty or different from what you ordered, write to us within days after delivery to report a problem with your order details and photos. We will replace it or refund you in full, including delivery. Items that have been used, or that were made or consecrated to your order, cannot be returned unless they arrive damaged or incorrect.
How refunds are paid
Refunds go back to the original payment method through Razorpay, within refund processing time of being approved. Your bank may take a few more days to show the money, and the amount you see may differ slightly if your bank converted currency when you paid.
How to ask
Write to explore@vedicdivinewisdom.com or use our contact form with your request reference and what you would like us to do. If you are not satisfied with our answer, you can write to our Grievance Officer, Grievance Officer name and designation.